Returns and Refunds
Orders can be cancelled for a full refund before dispatch. Once delivery starts, all sales are final and no returns or refunds are accepted.
Cancel order or report an issue
You can cancel your order for a full refund before dispatch from the order tracking page or by messaging us. Once delivery starts, all sales are final. If an item arrives damaged or defective, contact our support team.
Cancellation & Final Sale Policy
You may cancel your order for any reason before it is dispatched from our warehouse for a full refund. Once your order has been dispatched and delivery has started, no returns or refunds are accepted.
How to cancel an order before dispatch
Contact us immediately through the contact page with your order number if you wish to cancel or modify your order before it ships. Once dispatched, delivery is underway and cannot be cancelled or refunded.
Delivery and non-refundable status
Please verify all sizing and specifications carefully before ordering. Because items are custom-processed and dispatched directly via cross-border logistics from Shenzhen, all sales are final once delivery starts.
Refunds for pre-dispatch cancellations
Refunds for orders cancelled before dispatch are processed immediately or within 1 to 3 business days. When an order is cancelled prior to dispatch, we issue a 100% full refund including any shipping fees paid. A card payment is refunded as store credit on your SharkSole account, which you can use on any order; if you ordered as a guest, we ask you to create an account with your order's email, and to confirm that address, to receive it. If you would rather have your money back, tell us and we refund you by bank transfer instead. A Bitcoin payment is refunded in Bitcoin at the rate on the day of the refund, to a Bitcoin address you give us, or as store credit if you prefer. A payment made with store credit goes back to your store credit.
No returns after delivery starts
Once delivery has started, parcels cannot be returned or refunded. When an item is faulty or not what you ordered, contact us with photos under the legal guarantee.
Faulty or incorrect items
If an item arrives faulty, damaged or not as ordered, contact us with your order number and photos. Faulty items are covered by the legal guarantee of conformity (garantie légale de conformité) and we will repair, replace or refund them.
Pre-dispatch cancellation form
To cancel an order before dispatch, contact us as soon as possible through the contact page with your order reference. You may use this notice:
To: support@sharksole.shop I hereby give notice that I cancel my order before dispatch for the following items: Ordered on / received on, order number: Name of consumer: Address of consumer: Signature of consumer (only if this form is sent on paper): Date:
Model form from the French Consumer Code (annex to article R221-1).
Questions
Can I cancel my order?
You may cancel your order for any reason before it is dispatched from our warehouse for a full refund. Once your order has been dispatched and delivery has started, no returns or refunds are accepted.
How do I cancel an order?
Contact us immediately through the contact page with your order number if you wish to cancel or modify your order before it ships. Once dispatched, delivery is underway and cannot be cancelled or refunded.
Can I return an item after delivery?
Please verify all sizing and specifications carefully before ordering. Because items are custom-processed and dispatched directly via cross-border logistics from Shenzhen, all sales are final once delivery starts.
When will I get my refund if I cancel?
Refunds for orders cancelled before dispatch are processed immediately or within 1 to 3 business days. When an order is cancelled prior to dispatch, we issue a 100% full refund including any shipping fees paid. A card payment is refunded as store credit on your SharkSole account, which you can use on any order; if you ordered as a guest, we ask you to create an account with your order's email, and to confirm that address, to receive it. If you would rather have your money back, tell us and we refund you by bank transfer instead. A Bitcoin payment is refunded in Bitcoin at the rate on the day of the refund, to a Bitcoin address you give us, or as store credit if you prefer. A payment made with store credit goes back to your store credit.
What if my item arrives damaged?
Once delivery has started, parcels cannot be returned or refunded. When an item is faulty or not what you ordered, contact us with photos under the legal guarantee.
Questions? Contact us.