Shipping Policy
We ship from our warehouse in Shenzhen, China, to France, the rest of the EU and internationally. Orders are quality-checked and dispatched within 3–5 business days.
Processing and quality check
Orders are processed and dispatched from our warehouse in Shenzhen, China, within 3–5 business days of being placed, quality check included. Every item is quality-checked at our warehouse before it ships. You receive an email with your tracking number when your order ships.
Delivery times
European Union: 10–18 business days. France: 8–15 business days. International: 10–25 business days. Times run from dispatch, which takes 3–5 business days after your order, quality check included.
Shipping costs
The shipping fee is calculated from the total weight of your order and the destination, and is shown at checkout with the total price before you pay. Prices are in EUR including VAT.
Tracking
Every parcel is sent with a tracked courier service. The tracking link is in the email we send when your order ships.
Customs fees
Orders ship from our warehouse in Shenzhen, China, on the Tax Free line: no customs fees to pay on delivery.
Address accuracy
Please check your delivery address at checkout. Contact us as soon as possible if it needs correcting; we can change it until the parcel is dispatched.
Questions
When will my order ship?
Orders are processed and dispatched from our warehouse in Shenzhen, China, within 3–5 business days of being placed, quality check included. Every item is quality-checked at our warehouse before it ships. You receive an email with your tracking number when your order ships.
How much does shipping cost?
European Union: €7.90. France: €4.90. International: €14.90. Standard shipping is free on orders over €75. Prices are in EUR including VAT.
How long does delivery take?
European Union: 10–18 business days. France: 8–15 business days. International: 10–25 business days. Times run from dispatch, which takes 3–5 business days after your order, quality check included.
Can I track my parcel?
Every parcel is sent with a tracked courier service. The tracking link is in the email we send when your order ships.
Will I pay customs fees on delivery?
Orders ship from our warehouse in Shenzhen, China, on the Tax Free line: no customs fees to pay on delivery.
Can I change my delivery address?
Contact us as soon as possible if it needs correcting; we can change it until the parcel is dispatched.
Questions? Contact us.